Refund Policy

Last updated: August 22, 2025

Refund Eligibility

Refunds may be considered in the following cases:

Refund Eligibility

Service is completely unavailable for 48+ hours
Payment was charged in error or duplicated
Account was not activated after payment
Technical issues prevent service usage (documented)
Request made within 7 days of purchase

Processing Timeline

Approved refunds are processed within 5-10 business days. Depending on your payment provider, it may take additional time for funds to appear in your account.

Non-Refundable Situations

Refunds will NOT be issued for:

Change of mind or buyer's remorse
Account termination due to policy violations
Partial bandwidth usage
Slow speeds from third-party hosts
Content availability on third-party services
After 7 days from purchase date
Accounts with excessive usage patterns

Refund Process

To request a refund:

Open a support ticket with your order details
Explain the reason for your refund request
Provide any relevant documentation
Allow 5-10 business days for review
Refunds are processed to the original payment method

Partial Refunds

Partial refunds are not offered. If you've used any portion of your plan, you are not eligible for a refund unless due to service failure on our part.

Chargeback Policy

Filing a chargeback without contacting us first will result in immediate account termination and ban. Please contact support first to resolve any payment issues.

Questions

For refund inquiries, please open a support ticket with 'Refund Request' in the subject line.

Ninja Hacks Refund Team

Email: [email protected]

Phone: +1 (234) 567-890

Hours: Monday-Friday, 9 AM - 6 PM EST