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Frequently asked questions
Bandwidth, access, and choosing the right plan.
What does the daily bandwidth limit mean?
Bandwidth is the total amount of data you can download per day, rather than the number of files. We display it in readable units: 1 GB is 1,024 MB, and 1 TB is 1,024 GB. Compare the daily allowance on each plan before choosing.
How long does my plan last?
Each plan shows its access period. The comparison table lets you check the duration and estimated cost per day together. Your dashboard shows your account’s remaining access after activation.
Does unlimited bandwidth mean unlimited speed?
Bandwidth and speed are different. Bandwidth is your daily data allowance; speed is how quickly a file downloads. Unlimited means no daily allowance is set for that plan. Unthrottled means no plan speed cap is set; actual speeds also depend on the file host and your connection.
How do I buy a plan?
Create an account or sign in, choose a plan, and complete checkout. Signed-in users go directly to checkout when selecting a plan. Your dashboard is where you manage your access and downloads.
Are all plans ad-free?
Check the Ad-free row in the comparison table. It reflects the setting for each plan, alongside its download allowance, speed, and support level.
Where can I ask about payments or refunds?
Contact [email protected] for help with a payment or plan. Review our Refund Policy before purchasing for the applicable conditions.
Read our Refund Policy or contact support for more help.